PRIVACY POLICY

Welcome to Lumatrix Media.

This Privacy Policy explains how LUMATRIX MEDIA CO., LTD (“Lumatrix”, “we”, “our”, or “us”) collects, uses, stores, and protects information when you visit our website or use our video editing services.

By accessing our website or using our services, you agree to the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

To provide our services, we may collect the following information:

Information You Provide

  • Full name;
  • Email address;
  • Contact information;
  • Payment information processed through PayPal;
  • Videos, files, and content submitted for editing;
  • Communications between you and Lumatrix Media.

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

  • IP address;
  • Browser type;
  • Device type;
  • Access times;
  • Website analytics data;
  • Cookies and similar technologies.

2. HOW WE USE YOUR INFORMATION

We use the information we collect to:

  • Provide video editing services;
  • Communicate with and support clients;
  • Process payments;
  • Deliver completed projects;
  • Improve our services and website performance;
  • Maintain the security and integrity of our systems;
  • Detect and prevent fraud, abuse, or unauthorized activities;
  • Comply with legal and regulatory obligations.

3. USE OF CLIENT VIDEOS AND FILES

Videos, files, and content submitted by clients are used solely for the purpose of providing the requested services.

We do not sell, rent, publish, or commercially exploit client content without the client’s permission.

Any use of completed projects for portfolio, promotional, or marketing purposes is governed by the applicable provisions of Lumatrix Media’s Terms of Service.

4. DATA RETENTION

Unless otherwise agreed, project files, source materials, working files, and completed deliverables may be retained for up to thirty (30) days following the client’s completed payment.

After this period, Lumatrix Media may permanently delete the data from its storage systems.

Clients are responsible for downloading, backing up, and securely storing all delivered files.

5. SHARING OF INFORMATION

Lumatrix Media does not sell personal information to third parties.

We may share information only in the following circumstances:

  • With service providers that help us operate our business, including PayPal, Dropbox, and related technical partners;
  • When required by applicable law, regulation, court order, or government authority;
  • When necessary to protect the rights, property, or safety of Lumatrix Media, our clients, or third parties.

6. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies and similar technologies to:

  • Ensure proper website functionality;
  • Analyze website traffic and performance;
  • Improve user experience;
  • Enhance the quality of our services.

You may adjust your browser settings to manage or disable cookies at any time.

7. DATA SECURITY

Lumatrix Media implements reasonable technical and organizational measures to protect information against unauthorized access, disclosure, alteration, or destruction.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

8. YOUR RIGHTS

Subject to applicable laws, you may have the right to:

  • Request access to your personal information;
  • Request correction or updating of inaccurate information;
  • Request deletion of personal information where legally permitted;
  • Withdraw consent to data processing where applicable.

To exercise these rights, please contact us using the information provided below.

9. CHANGES TO THIS PRIVACY POLICY

Lumatrix Media may update or modify this Privacy Policy from time to time.

The most current version will always be available on our website with the updated effective date.

Your continued use of our website or services after any changes become effective constitutes acceptance of the revised Privacy Policy.

10. CONTACT INFORMATION

LUMATRIX MEDIA CO., LTD

Email: lumatrix.media@gmail.com

Website: www.lumatrixmedia.com

Address: 8th Floor, No. 90 Trung Phung Street, Van Mieu – Quoc Tu Giam Ward, Hanoi City, Vietnam

If you have any questions regarding this Privacy Policy or the processing of your personal information, please contact us using the information above.